Roma77 Responsible Gambling – Play Safe in Malaysia

1Roma77's Commitment to Responsible Gambling

Responsible gambling is not just a tagline at roma77 — it is a core value that shapes every decision we make in building and running this platform. We recognise that online entertainment platforms can have both positive and negative effects on our users' lives, and our responsibility is to maximise the positive while minimising any risk of harm.

From the first day roma77 launched in 2018, responsible gambling has been a core part of what we offer Malaysian players. We invest heavily in self-control technology, staff training, and awareness programmes to ensure every roma77 member has access to the tools and information they need to make informed decisions about how they play.

2Warning Signs You Should Know

Gambling problems rarely appear overnight — they typically develop gradually and can be difficult to recognise in yourself. Below are warning signs you should take seriously. If you identify with several of these situations, it may be time to use the available self-control tools or seek professional help.

• You are gambling with money set aside for essential needs such as rent, bills, or food.
• You find yourself constantly thinking about gambling — planning your next session or replaying past ones, even while doing something else.
• You feel the need to bet with increasingly larger amounts to get the same level of excitement as before.
• You find it difficult to stop playing even when you intend to, or you keep going for "just one more round" without being able to stop.
• You are chasing losses — betting more after a losing streak in hopes of winning back what you lost.
• You hide your gambling activity from family members or close friends, or you lie about how much time or money you have spent playing.
• You are experiencing significant emotional distress — anxiety, depression, or guilt — that you associate with your gambling activity.
• You are borrowing money from others or using credit cards to fund your gambling activities.

3How to Use Roma77's Responsible Gambling Tools

3.1 Via the Account Dashboard

All of roma77's self-control tools are accessible directly from your account dashboard. Log in to your account, click the profile icon in the top right corner, and select "Account Settings" followed by "Responsible Gambling". From there, you can view and manage all available control tools.

3.2 Via the Support Team

If you have trouble accessing the dashboard or need immediate assistance, the roma77 support team is ready to help you set limits or activate account suspension via live chat, WhatsApp, or email at support@roma77.best. Our support team is specially trained to handle responsible gaming requests with empathy and zero judgment.

3.3 Automatically Enforced Limits

All limits you set are automatically enforced by the roma77 system with no manual intervention required. The system will not allow you to exceed your self-imposed limits — regardless of whether you access the platform via a web browser, mobile app, or any other device.

Important to remember: decreases to your limit take effect immediately, but increases require a 7-day waiting period. This is a protective measure designed to ensure that your decision to play more cautiously cannot be reversed on a whim in the heat of the moment.

4Child & Youth Protection

Roma77 sets a minimum age of 18 for all platform users. Protecting children and teenagers from accessing gambling platforms is a shared responsibility that we take extremely seriously. Below are the measures we have implemented and steps you can take at home:

4.1 Age Verification by Roma77

All new accounts require date-of-birth verification at registration. Roma77 reserves the right to request identity verification documents (MyKad or passport) at any time to confirm a member's age. Accounts that fail to verify a valid age will be suspended until verification is complete. Any account found to belong to an individual under the minimum age will be closed immediately.

4.2 Advice for Parents and Guardians

If you have children or dependants who may access your devices, we recommend the following steps to prevent unintended access to gambling platforms:

• Make sure your roma77 account is protected with a strong password that children cannot access.
• Log out of your account every time you finish using the platform, especially on shared devices.
• Install parental control software on devices used by children to block access to gambling websites.
• Talk to your children about the risks of gambling as part of their financial literacy and digital safety education.

If you discover that someone under the age of 18 has accessed or registered an account on roma77, please contact us immediately at support@roma77.best so we can take the appropriate action without delay.

5Available Self-Exclusion Options

Roma77 offers a range of self-exclusion options designed to meet different needs. All options are free, accessible 24/7, and enforced immediately upon activation.

6Smart Play Tips

Here are the practical guidelines we share with all roma77 members to help keep your playing experience enjoyable and in control:

• Set a budget before you start playing. Decide how much you are comfortable spending on entertainment today before you log in. Money set aside for play is entertainment money — not savings, not bill money, not grocery money.
• Treat losses as the cost of entertainment. Just as you would pay for a movie ticket or a meal at a restaurant, treat any losses from playing as the cost of enjoying entertainment — not as money that "needs to be won back".
• Do not play when you are not in a stable emotional state. Do not gamble when you are feeling stressed, frustrated, angry, or low. An unstable emotional state can cloud your judgment and lead to decisions you may later regret.
• Take regular breaks while playing. Set a reminder to take a break every 30–45 minutes while playing. Get up, stretch, drink some water, and honestly reassess whether you want to keep playing or have had enough for the day.
• Never chase your losses. If you have reached your loss limit for the day, stop. Continuing to play to "break even" is a dangerous mindset that rarely leads to a good outcome.
• Play for fun, not for income. Do not rely on gambling winnings to cover daily expenses or pay off debts. Winnings are a fun bonus — not something that can be guaranteed or planned for.
• Balance it with other activities. Make sure online gambling does not eat into time better spent on what matters more — family, work, other hobbies, and social relationships. Balance is the key to a healthy and fulfilling lifestyle.

7Help Resources in Malaysia

Roma77 is not equipped or qualified to provide professional counselling or treatment for gambling problems. However, we are committed to connecting our members with the right help resources when needed. Below is information on the types of support available in Malaysia:

7.1 Types of Support Available

• Professional Counselling: A certified counsellor who specialises in behavioural addiction can help you understand the root cause of the problem and develop strategies to overcome it.
• Community Support Groups: Peer support groups run by individuals who have been through the same experience — an invaluable source of moral support.
• Crisis Hotline: If you are experiencing severe distress due to a gambling problem, mental health crisis lines are available for immediate support.
• Public Health Clinic: Government clinics in Malaysia provide referrals to psychiatrists and counsellors for cases that require medical intervention.

7.2 First Steps to Take

If you feel that gambling is beginning to affect your life, the first step we recommend is this: activate the self-control limits or account suspension feature on the roma77 platform to give yourself some breathing room. Then, reach out to a counsellor or a trusted family doctor to talk through your situation. You don't have to go through this alone — many Malaysians have faced the same challenges and come through them successfully with the right support.

The roma77 support team can help you manage your account and ensure you have no access to the platform while you seek help. Contact us at support@roma77.best and let us know your situation — we will do everything we can to assist.

8Shared Responsibility — Roma77 & Players

Responsible gaming is a shared commitment between the platform and its players. roma77 is dedicated to providing the tools, information, and support you need. That said, the effectiveness of this program also depends on each player's own awareness and actions.

Roma77 is committed to every one of our members — your well-being will always come before short-term profit. This means we will never use predatory marketing tactics to push excessive gambling, we will never send promotional materials to members who have activated self-exclusion, and we will always process exclusion requests promptly, without questions or barriers.

As a player, your responsibility is to use the tools we provide honestly, to set limits that reflect your actual financial situation, and to act quickly when you notice warning signs in yourself. Together, we can ensure that roma77 remains a fun and safe entertainment destination for all Malaysian players.